I have an issue where there is a number of default Service Requests which was not assigned to any Business Process which i have now defined. For this reason i want to move/reassign some of these requests to this new business process.
Is there a way of moving an existing request to a new process i have defined. One way i found is by doing a create copy but in that case the Call Diary is not carried with that so an option could be that if you could merge two service requests also.
Move existing request to new Process
in Business Process Automation
Posted
I have an issue where there is a number of default Service Requests which was not assigned to any Business Process which i have now defined. For this reason i want to move/reassign some of these requests to this new business process.
Is there a way of moving an existing request to a new process i have defined. One way i found is by doing a create copy but in that case the Call Diary is not carried with that so an option could be that if you could merge two service requests also.