[Live Time Sheet Updates]

Any news on the timesheet manager update?

 

[Live Time Sheet Updates]

Can't wait to see what's been done in the new Timesheet manager.  Any chance that there has been the ability to add a default time category to a service or even a catalog item? 

We just added a couple of external companies that we're supporting.  We have different services for each company and it would make time categorization much easier if there was a default time category per service as well as per catalog item.

[Users unable to raise or update any request. Please read!]

We are good to go now.  We are able to successfully update and create new requests.

[Users unable to raise or update any request. Please read!]

We are unable to raise or update any request since Friday evening at approximately 5:30pm P.S.T.

Anyone else having the issue?

We've contacted our support and left message on Friday and they are looking into it this morning.

[Analyst Notifications]

Please add me as well.  We have many departments on Hornbill now and some do not appreciate the volume of emails.  ;-)

Thanks!

[My Dashboards, error creating new chart]

Fixed:  I edited the Database rights for h_sm_dashboard_charts in my custom Incident Manager role, giving full rights across the board and I am now able to save charts.

 

[My Dashboards, error creating new chart]

Work Around:   I removed the customized Collaboration and Incident Manager roles and added the stock ones and now I'm able to save charts.

 

[My Dashboards, error creating new chart]

We also have regular users that get this error.  I do not, but I have the SuperAdmin role.

Below is my test user's roles.  We have customized the Collaboration and Incident Manager role

[Enhancement: Add to change calendar]

Yes that will be great!

[Available Display Columns - Time Spent]

This would also be very helpfull for my team!

Thank you,

Patrick

[Enhancement: Add to change calendar]

+1

[Add to change calendar - based on date & time question in ProCap]

I would also love for this option !  I'm assuming that we are all wanting it to only schedule it on the Calendar when it get's approved?

[Create a Request from a Project Task]

That's great to know!!  It's a big challenge for us.  The other thing that I hope will change with that is the way Advanced Analytics works.  We do all of our Dashboards under the Service Manager Advanced Analytics and there is way to create a widget with other modules data.  I get the error below when trying to pull in data from Timesheets or Projects

[Create a Request from a Project Task]

I second this request!  We would also like this option.  We track time on our tasks, so it would be important that the time also be available to be tracked on these tasks. 

Most, if not all, IT teams that I've worked with do both break/fix requests as well as projects so being able to track our tickets, Projects, tasks and time in one application would be the ultimate for my engineers,  technicians, and management.  

It would also be great to be able to report on all of these with advanced analytics and reports.

Cheers,

Patrick

[Project total Time]

Any word on when a timesheet can be linked to a project?

 

[Automatic request update from email - tables & screenshots lost]

This is a huge issue for us also.  It severely impacts our technician's ability to trouble shoot the issue.  This is even more apparent, depending upon the wording in the email from the end user, when they include a screenshot and it's not clear that they've included a screenshot, because there is no indication that images have been removed from the email.

[Customer Feedback Reporting]

I'm still new to the Advanced analytics and am struggling with the Percentage function in a measure.  I love the Feedback dashboards that Lyonel posted above.  Are you willing to share screenshots of how those are created?  The SQL statements would be especially helpfull.

Thanks,
Patrick

[Updating On-Hold Calls]

Please add me to the list also!

[Progessive Capture Strange Behaviour]

We hadn't made any changed to Progressive Capture or Business processes between last night and this morning so we were pretty sure it wasn't us.  :-) 

I'm glad it worked for you guys.

[Progessive Capture Strange Behaviour]

Interesting, we're only using incidents, not Change or SR's so we're not affected the same way.

[Progessive Capture Strange Behaviour]

We just installed the Service Manager update (Build 1170) and the affected users can now successfully log tickets.  

Release Date: 1:51:18 AM 14 Mar 2018 (Build: 1170)

Hope that helps others!

 

[Progessive Capture Strange Behaviour]

I also have two users that are having this issue.  They are in the same group and have the same security rights as 5 other users that are NOT having the problem.  I've cleared browser caches in two different browsers and tried different PC's with the affected users with no luck.   

I've attached an error I found in the Chrome Dev. tools.

Anyone have any ideas?