[BPM email notification to customer error]

yay, success :-)  brilliant, thank you both

[BPM email notification to customer error]

no luck :-(  I am right to make the change to the BPM, validate & save it, publish it, return to the test ticket and refresh the HUD refresh?  (in case I should be creating a fresh ticket / logging out/in...)

thanks

 

 

[BPM email notification to customer error]

Hi - I'm v new to Hornbill, thought I would be able to set up an email notification to the customer in a BPM following an existing example, however it is erroring and I'd appreciate some advice.

I attach a screenshot of the node configuration, one of the error message and one of the email template.  (I have tried it with other email templates and get the same error, I have tried setting it to email a different address and also get the same error.)  

tia

Siobhan

[Customer Details not showing all info]

On 05/03/2018 at 3:37 PM, Ralf Peters said:

@chrisnutt  

 

if it helps , after some advice from Hornbill Support we sorted this by moving the Work Phone details from the Contact details to the Job details  section ,  and it is just a simple drag and drop of the field in the design view  of the profile form .

that is really helpful Ralf we are experiencing the same issue.  We did not have 1150 installed and so it could not have been that.  We are v new to Hornbill - could you tell me where I can edit the Contact details and Job details on the design view?  When I click design on the detail section I don't see a way to change the customer section   - sorry that is probably so dim.

thanks

Siobhan