Siobhan

yay, success :-) brilliant, thank you both

no luck :-( I am right to make the change to the BPM, validate & save it, publish it, return to the test ticket and refresh the HUD refresh? (in case I should be creating a fresh ticket / logging out/in...) thanks

Hi - I'm v new to Hornbill, thought I would be able to set up an email notification to the customer in a BPM following an existing example, however it is erroring and I'd appreciate some advice. I attach a screenshot of the node configuration, one of the error message and one of the email template. (I have tried it with other email templates and get the same error, I have tried setting it to email a different address and also get the same error.) tia Siobhan

that is really helpful Ralf we are experiencing the same issue. We did not have 1150 installed and so it could not have been that. We are v new to Hornbill - could you tell me where I can edit the Contact details and Job details on the design view? When I click design on the detail section I don't see a way to change the customer section - sorry that is probably so dim. thanks Siobhan