[Open Ticket age Widget]

Hi,

How can I calculate request age (how many days, the ticket has been open for) to date on the sql query in widget?

Thanks.

Regards,

Joyce

 

 

[Chart Widget grouped by Priority and team]

Thanks Victor and Steve. This is very helpful.

[Chart Widget grouped by Priority and team]

Yes please go ahead

 

[Chart Widget grouped by Priority and team]

Hi Victor,

I am a  bit confused by your answer.

I want a chart which can show me, the distribution of active Incidents, by 'Priority_Name' within 'Team_name'?

Is there a way to get this chart as a widget? or any other way?

Thanks.

Regards,

Joyce

 

 

[Chart Widget grouped by Priority and team]

I am trying to create a chart  widget for active Incidents grouped by priority, and Team. Basically I am looking for something like this: (please see attached Print screens).

 Currently I can get widget either by priority or by team. How can I combine them in one widget? I am interested on the count (so how many active P1 assigned to a team).

 Thanks.

Regards,

 

HornBill SM_Chart Widget grouped by Priority and team.docx

[Chart Widget grouped by Priority and team]

I am trying to create a chart  widget for active Incidents grouped by priority, and Team. Basically I am looking for something like this: (please see attached Print screens).

Currently I can get widget either by priority or by team. How can I combine them in one widget? I am interested on the count (so how many active P1 assigned to a team).

 Thanks.

Regards,

HornBill SM_Chart Widget grouped by Priority and team.docx