[Cant log user in keep getting error]

Hi,

 

I have a new user who started last week and he cant seem to log onto hornbill, his account was first created manually, but now his account sync using AD,  any suggestions on how I can fix this issue, the user is receiving the error below

 

 

[Created Change managment process on service portal]

Hi,

This field is set as mandatory - true

[Created Change managment process on service portal]

[Created Change managment process on service portal]

Yes I have setup my catalog item to point to the same progress capture and business process

[Created Change managment process on service portal]

Both are pointing to my change management process

[Created Change managment process on service portal]

 I was wondering if you can point me in the right direction, I have created a self-portal for the change management process, but when I log a call using the self-portal it does not give me the option to select any of the standard, emergency, major or minor it skips this part, any suggestions how I can fix this issue?

 

When I log a call using service manager it gives me the option to select change type but when using the service portal this option does not come up.

 

[Error: No matching gotoIf found...]

This was working fine last week as I set it up with Nadeem, after the upgrade it has stop working.

[Error: No matching gotoIf found...]

Hi,

This is the classification stage

[RE-opening Closed Calls]

Hi,

I cant seem to re-open closed calls, it does not give me the option even if i have set my self as Service Manager or Service Admin

Any suggestions

Regards,

Akash

[Performance issue?]

It looks like it is up and running now. I can now access the request list.

[Performance issue?]

Hi,

We are also getting this problem and can not access any of our request.

Regards,

Akash

[Removing all deleted emails withing mailbox on hornbill with a sql command]

Hi Victor many thanks for the information you have provided the empty folder feature works on all the other folders except our delete items folder

when we try to empty the folder we get the following message  error could not connect to server -1 there are 1229018 items in the deleted folder that we need to get rid of, are you able to delete them or suggest a way to do this process quickly

 

thank you

 

 

[Removing all deleted emails withing mailbox on hornbill with a sql command]

Hi,

Our mailbox is running out of space on hornbill, I was wondering if there is a command we can run to clear all deleted items from the mailbox.

Regards,

Akash

[How to delete bulk emails in one go]

Hi,

We have over 1000 emails in our mailbox deleted items, I was wondering if there is a easier way to remove all emails in one go.

Regards,

AKash

[Reports]

When creating reports which table & column would departments come under.

[Hornbill Data]

Hi,

Before I run the go hornbill cleaner, I would like to export all the data we have collected from the last two months, is this possible? if so how can we do this?

regards,

Akash

[API SCCM - Windows authentication]

Hi Trevor,

This is for the Asset Import Utility.

Regards,

Akash

[API SCCM - Windows authentication]

Hi,

would it be possible to use this script for SCCM database API. As our SCCM database is configured to use windows authentication only.

 

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<startup>

<supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5" />
</startup>
<connectionStrings>
<add name="SCCMConnection" connectionString="Data Source=(....................);Initial Catalog=CM_LD1;Integrated Security=True;Pooling=False" />
</connectionStrings>
</configuration>