[Response and Resolution SLA not being applied since the latest update]

Hi, Since I updated to the latest version of Service Manager this morning our INC and SR BPM's are no longer applying our Response and resolution targets. We have Start Response/Resovle timers configured.

Has anyone else noticed this yet or is this isolated to our environment?

 

 

[Printing full ticket information]

Yes I made sure they were all selected. I've printed using the native browser print option and this print all the ticket information albeit in browser view format which is not very neat.

Thanks,

Rohit.

[Printing full ticket information]

Hi,

I'm trying to print request ticket information including full timeline history but it doesn't seem to be working. I get everything except timeline information.

Anyone else have this issue?

See attached example.  I'm expecting a lot more information in the timeline section.

 

[Removing a user]

Hi Trevor,

 

Appreciate your response thanks very much.

I will archive the users from now.

Rohit.

[Removing a user]

Hi,

How do I remove a user with Full Type to Basic access without loosing the timeline data. The user has left so need to remove completely from the system.

Thanks,

Rohit.

 

 

 

 

[Problems login into Service Manager this morning]

Yes it working again.

Any ideas what happened?

Thanks

Rohit.

[Problems login into Service Manager this morning]

Not sure if you're aware but having problems logging on to Service Manager this morning.

Same errors as before:

 

Operation timed out after 10008 milliseconds with 0 out of -1 bytes received

Please contact you system administrator or click here to try again

Can someone look into this please?

Thanks

Rohit.

 

[Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received]

back on line, thanks 

[Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received]

Looks very similar to the issue from yesterday, anyone at Hornbill looking into the issue?

[Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received]

Yep,  we have the same:

 

Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received

Please contact you system administrator or click here to try again

 

[Request search results view]

Hi James,

 

Thanks for your feedback, I will review your suggestions and let you know how I get on.

Regards,

Rohit.

[Request search results view]

Hi

Request search results view – Can additional views be added in to the Request search results view, such as details?

Or can the search results output be exported to file?

Thanks,

Rohit.

[Tickets not coming off hold within the time period set]

Hi David,

Thanks for your swift response, I've just tested and its all working again.

 

[Tickets not coming off hold within the time period set]

Hi,

We just noticed a number of tickets that were meant to come off hold are no longer doing so.

I couldn't find any specific settings for on-hold.

See example below. Any idea's why this might be?

 

Thanks,

Rohit.

[Business Process Workflow - Lifespan settings]

great thanks for the update.

[Business Process Workflow - Lifespan settings]

Hi Ehsan,

 

Do you know if the fix has been applied to the latest update?

Thanks,

Rohit.

[Problems logging on to Service Manager Portal]

All back up and logged in

[Problems logging on to Service Manager Portal]

Thanks for your response and I've just been informed it is an internal issue which is preventing our access.

Sorry for the confusion.

Thanks,

Rohit.

 

 

 

[Problems logging on to Service Manager Portal]

Hi Having problems logging on to Service Manager portal this morning getting message could not connect to server?

 

[Business Process Workflow - Lifespan settings]

Thanks, role on 1st May....  There nothing more mind numbing then manually closing dozens of tickets.

 

[Business Process Workflow - Lifespan settings]

How dare they disobey....

Thanks,

[Business Process Workflow - Lifespan settings]

Yes, a whole bunch of them I manually closed this morning.

Below is a couple of examples:

IN000001449

SR00001790

 

[Business Process Workflow - Lifespan settings]

Hi,

 

We have several BP workflows setup for Incidents and SR's and each process has been setup with a "Reopen request" human task which has a Lifespan setting set to expire after 2 days.  I've attached a screen shot for review.  When we setup the process and tested it the workflow worked as defined and tickets we're closing automatically after the 2 day lifespan had expired but I've recently noticed that this is not the case and I'm having to manually close tickets.  Just wanted to know if anyone else has had any issue when setting up lifespan settings?

Thanks,

Rohit.

[recently enaabled the app.experimental.multipleRequestsAction]

Hi All,

l thanks for the feedback, shame its not flexible in its configuration. 

Regards

Rohit.

[recently enaabled the app.experimental.multipleRequestsAction]

All I'm trying to do is be able to close multiple resolved ticket in one go.

Thanks,

Rohit