JBasey

That's perfect, cheers!

Hi all, Is there a way of creating a view in the request list that shows how many open requests each analyst in a team has assigned to them at any given time? I'm aware that I could do this as a report but I'm really after a quick view that I can use during the day to assign work out to staff? Thanks James

Hi, when a new incident is raised is there any way of getting the site location information to appear in the ticket details. the current setup (unless i'm missing something obvious) only shows the name of the site, not its address or any other details that are stored against the site: for example: If I click on the customers name I get a little extra info but still not postcode or full address etc. That data is held against the site that this person is attached to. Am I missing something here? I would have thought a postal address was vital for field support activities? Thanks James