[Email Routing Rules]

Hey all,

Another question from me, We are trying to get on top of our mail box and are struggling at the moment. We have a lot of undeliverable emails in it and would like to set up a routing rule to send them straight to the deleted items.How would I go about setting this up I have looked on wiki and it doesn't make a lot of sense. - Hayley

[Quick Request Templates]

Hey Mohamed, thank you so much for your reply. Even though you are moving away from the legacy feature, if we have a catalog item for password resets and created a quick request template would it still automatically fill the information?

Many thanks

Hayley

[Quick Request Templates]

We went live yesterday with out hornbill system, and so far so good! however I need to set up some quick request templates. I have created them in service manager/ administration/ templates however I haven't really got a clue what I'm doing and they done seem to have done anything? - I cannot find any information on the wiki. I would appreciate any help

Hayley