New Update: Hornbill Service Manager (1919)

[Guest Ehsan]

What's New

• Timeline for closed Requests can now be set to read-only in Self Service. This can be controlled via "guest.servicemanager.portal.requests.readOnlyClosedRequests" setting for the Customer Portal and "servicemanager.portal.requests.readOnlyClosedRequests" setting for the Employee Portal.

What's Changed

• Cancelled Requests will no longer be automatically updated by email. This behaviour can be controlled via "app.email.routing.rules.allowCancelledCallUpdates.IN" setting for Incidents and "app.email.routing.rules.allowCancelledCallUpdates.SR" setting for Service Requests.

What's Fixed

• Error when selecting a category through Progress Capture in the Employee Portal. {PM00162396}
• Incorrectly validating the Timeline entry that is created when applying an email to a Request. {PM00162306}
• Service Level indicator is incorrect for Requests indefinitely on-hold that have passed the resolution date. {PM00158276}
• Formatting could be incorrect when copying text to the composer in the Email action tab in a Request. {PM00162363}
• Unable to complete a Request activity that is shared with a team. {PM00162489}
• When a Request is updated through the update action tab, h_itsm_requests.h_last_update_activity_id column is not updated. {PM00162334}