[IMPORTANT - LDAP Data Import Tool - Supported Versions]

@Keith Stevenson no worries, I've sussed it out and I've now upgraded the component, the logs are now showing the following:

[IMPORTANT - LDAP Data Import Tool - Supported Versions]

I didn't originally setup this system and I cannot find any notes on the LDAP import tool internally. Is there somewhere within the hornbill system config where I can determine the IP of the internal server running this tool?

The logs state that we are running XMLMC LDAP Import Utility V3.9.1 so we need to upgrade.

[Updating SAML Cert Issues]

We seem to have this common error when configuring the service 

The public certificate used for signing the assertion is not known to the service provider...."

Is it because of this:

Also this error may occur if you attempt to use multiple SSO profiles with the Customer Portal at one time. Although not currently possible this feature should be configurable from the admin tool in a future release.

 

 

[Updating SAML Cert Issues]

We have one SSO profile within Hornbill.

We have now successfully updated the SAML cert for the users SSO, for live.hornbill thank you!

We have a Self Service Azure App that goes to service.hornbill.com, we've uploaded the metadata (service.xml) but the SAML cert if different. 

Do we need to download a cert from the service APP to the SSO profile, or what are the steps to complete the service SAML cert update?

 

[Updating SAML Cert Issues]

Just imported user.xml and we seem to be back in now that the identifier (Entity ID) shows as https://sso.hornbill.com/INSTANCENAME/live.

[Updating SAML Cert Issues]

So I just need to upload all the XML files that I downloaded USER, SERVICE, ADMIN, GUEST etc. to the Hornbill Enterprise App

[Updating SAML Cert Issues]

ideally we want auto update certificates enabled as well which it doesn't seem to let me set to prevent this pain in the future.

[Updating SAML Cert Issues]

When we paste the App Federation Metadata URL into the "import IDP Meta Data" section, then Entity ID changes to https://sts.windows.net/xxxxxxxx  which doesn't feel right to me...

[Updating SAML Cert Issues]

I'm not sure if we need to  re-upload the metadata .xml files to the Enterprise App under SSO?

[Updating SAML Cert Issues]

Similar error

[Updating SAML Cert Issues]

We have the Hornbill Enterprise App from when we setup it up originally? Apologies if this sounds vague, it was all configured my and ex-employee and this is my first dealings with this system. 

[Updating SAML Cert Issues]

We are trying to update our SAML cert, via the guides online however it seems we might have missed something here as we are now getting an error logging in (see attached). Can anyone advise what might be causing this?