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Gerry

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Status Replies posted by Gerry

  1. derekgreen

    Hi Gerry,

                  I work at Corby Borough Council, we are in the process of implementing Hornbill Service Desk to replace our ageing help desk system.

    Our auditors have asked that we offer all of our basic Self Service users the opportunity to give feedback at the resolution of their incidents, I was hoping you could advise on how best to build this in to the incident process.

    1. Gerry

      Gerry

      No problem at all

    2. (See 2 other replies to this status update)

  2. derekgreen

    Hi Gerry,

                  I work at Corby Borough Council, we are in the process of implementing Hornbill Service Desk to replace our ageing help desk system.

    Our auditors have asked that we offer all of our basic Self Service users the opportunity to give feedback at the resolution of their incidents, I was hoping you could advise on how best to build this in to the incident process.

    1. Gerry

      Gerry

      Hi Derek,

      I am not a Service Manager application expert I am afraid, can you please post to the Service Manager forum and one of the product specialists will pick that up and answer it.  

      https://forums.hornbill.com/index.php?/forum/121-service-manager/

      Thanks,
      Gerry

    2. (See 2 other replies to this status update)

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