KevinW

Hi Steve, issue appears random, is occurring at both sites for analysts. We will continue to monitor at our end, it's only started occurring this week.

Recently gone live and this week started to see connection errors "Error Code 1 - Could not connect to Server" Can see that there was a post back in 2017 with similar https://community.hornbill.com/topic/11841-error-code-1-could-not-connect-to-server/ but not much else. We've gone through the traffic on our side and can't see any issues. The error pop up is infrequent but being flagged by analysts in particular, usually a refresh of the browser clears the error and reconnects to our instance.