[Backlog measure - Without Date ranging column]

Hi Steve,

Thanks for following up. Can you please let me know if you have any update on this?

Unfortunately it's affecting all our executive reports. We were measuring Weekly backlog progress for every Team in our organisation and following the trends in our Governance meetings. Now all of these reports are broken because of this.

Do we need to raise a separate incident for this? 

[Backlog measure - Without Date ranging column]

Now that I think about it, is this a Bug? We were able to create measures before without selecting any Date ranging column. And now it doesn't work without selecting both.

[Backlog measure - Without Date ranging column]

Hi,

We had some measures that were giving us the Weekly Backlog (snapshots) of tickets open at the end of every week, regardless of when they were logged.

I noticed that now it's mandatory to select both Date ranging columns. What date should I select, if I want my measures to show weekly open tickets, regardless of when they were logged.

I attached a screenshot

[Measures and widgets seem to have stopped working affecting our dashboards]

Is there any update on this issue? We opened an Incident on Wednesday last week and nothing has changed so far.

[Multiple Series not showing up in Measured Samples Chart]

I have a bunch of Charts that each are using 2 series from Measured Samples to show data with multiple columns.

This morning I noticed that all my charts are only showing 1 Series instead of 2.

I tried to recreate it, but it still only shows 1 series instead of 2 

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I created this Data chart (Sql Group by) with multiple series stacked. In the main filter I did mention that the column value should not be NULL

The chart correctly shows the stacks that have values.

However the 0 labels still show up and they cover the important numbers in the chart. Is there a way to hide the 0 labels?

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I am trying to find a way to create a report, showing a list of Services in the Service Portfolio, but also for each showing the Child Services with a dependency.

I tried using the Services table + Config Items Dependancy table but it doesn't seem to give me the correct details.

The screenshot shows how we access the related services when we open one Individual Service Record in the Portfolio.

Does anyone know which are the right tables to use, and how?

[Error with Request List advanced search filtering]

+1

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Can we please have the option to include the survey section as part of the Business process, so we can choose to send them only for specific requests, not all?

[Cumulative time spent in Status or Sub-status]

Hi,

It would be great to have a way to capture the cumulative time spent in Status or Sub-status, no matter how many times it loops back and forth.

If a ticket moves from one sub-status like In Progress to On-Hold and then back to in Progress, it would be great if the time spent in each status is summed up.