[Set from address not working]

On 14/09/2023 at 10:22, NeilWJ said:

Hi @HarryM,

Sorry for late reply. So let me just confirm my understanding....

When you select a [to recipient] that has an external email address that is not in your domain, so for example me@gmail.com, you are saying the report sends ok but the from address is @live.hornbill.com even though the from address in the report is set to support@yourdomain.

I will try replicate and get back to you. 

Cheers

Hi @NeilWJ

Apologies for the delay.

That's correct.
 

[Set from address not working]

Hi @NeilWJ

 

We are trying to send the report to an external email address outside of our main domain, and the set from address is not working correctly
If we remove the external address, it will come from our support@domain.
but when we pop the external address in again, it goes back to the default one "@live.hornbil.com" 

 

is there any way to ensure it sends from the custom 'from address'

 

[Set from address not working]

Hi @NeilWJ

 

Thank you for that, I can confirm it is all working as intended now

[Azure User import error]

We can access it, gives expected response, but the overnight scheduled job doesn't seem to work.

 

It's really strange

 

It worked last night, but didn't the night before.

[Set from address not working]

I'm currently trying to export a report to then link in with a 3rd party team and their service now instance to receive a monthly report.

When I try to set 'From address' it won't send from that address
I've run multiple tests and so far only managed to get it to work once.

Is there a setting that needs to be changed to allow this to work?

The domain/address I'm trying to use is our main address that works for emailing from within Hornbill.

[Azure User import error]

We've had an issue with our Azure user import for the past week or two where it will not run overnight.
If we manually run the files, they work with no issues, but the moment it tries to run overnight, we get an error regarding the zone file being invalid.

Below is the error we receive (I have removed the company name from the URL before posting here):
2023/06/23 18:01:11 [ERROR] invalid character '<' looking for beginning of value
2023/06/23 18:01:11 Error Loading Zone Info File: Get "https://files.hornbill.com/instances/[Removed]/zoneinfo": http: server gave HTTP response to HTTPS client
2023/06/23 18:01:11 Error Decoding Zone Info File: invalid character '<' looking for beginning of value

We have just installed the latest version, and the issue still persists.

We can manually browse to the web address, but when it runs on the scheduled job each night, we get the above.

 

[Setting on hold until the end of the month]

We are trying to get a node that will place the call on hold until the end of the month as certain tickets only need doing once per month.

Is there any way to set the date to end of month?

Currently I can only find a way to set it to expire on a specific date, or after a specific amount of time, neither of which will work as the month will change and the specific time depends on when the ticket was raised, and how far away the end of the month is.

[IP addresses for MS Flow]

Hello,

We are currently using the MS Flow iBridge integration to trigger some logic apps in MS Azure
Are there a list of IP addresses that hornbill will be sending these from?

We want to limit the logic app to only accept the requests from a set list of IP addresses if possible.

[New dropdown option with Software Assets]

On 10/13/2022 at 3:02 PM, Steve Giller said:

I believe that by default you have two Software Asset Types, Desktop App and Mobile App:

Would separate types for SaaS, PaaS etc. work for you?

Another alternative could be to use Tags.

Hi Steve,
We would like to keep them under the current existing asset types as otherwise we will end up far too many different types.

We would plan to use the Tags for another item rather than the type of software.

We have lots of customers and organisations within our hornbill instance that use the same software, with the limitation of the Company field only allowing one company, we use the various organisations within the Tags section.

Is there any chance for Custom drops downs/fields within the asset space?

[New dropdown option with Software Assets]

Hello all,
 

We are currently looking for a field to within the software asset type which can be used as a drop down with custom options (e.g. Paas, SaaS, Desktop, etc)

Has anyone managed successfully to find a location to put a drop down like this? 

License Type was my first thought, but we are unable to edit this field.

 

Thanks in advance,

Harry

[Knowledge centre within Email]

We are starting to use the knowledge centre more to allow our engineers to search for ticket types based on keywords, however we can't get this to work through the email section within Hornbill
Has anyone else managed to get this working?

Currently our customers email direct to our inbox, and then a dedicated support member will use the raise request button and then manually have to find the ticket type