Mark F
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Enhancement Requests
Posts posted by Mark F
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Anyone?
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Hi
I am just testing service manager and wanted to ask if there is a way to raise a Major Incident within Service Manager ?
Thanks
Major Incidents
in Service Manager
Posted
Thanks for getting back, in our current supportworks we have the option to create a major incident (MI - which allows all child incidents to be associated with one incident converted to a major incident - when the MI is closed off, all related calls are automatically updated and closed off also.),
Example - site is down and users cannot logon etc...
the greatness of this feature is we can report on it also?
But in service manager I cannot locate this feature?