Mark F

Thanks for getting back, in our current supportworks we have the option to create a major incident (MI - which allows all child incidents to be associated with one incident converted to a major incident - when the MI is closed off, all related calls are automatically updated and closed off also.), Example - site is down and users cannot logon etc... the greatness of this feature is we can report on it also? But in service manager I cannot locate this feature?

Anyone?

Hi I am just testing service manager and wanted to ask if there is a way to raise a Major Incident within Service Manager ? Thanks