[Adding new Incident Categories]

I'm trying to add a new category for a service request but am struggling where to find my existing categories for me to amend them

[Priority 1 Notifications]

Thanks Jeremy, I'm new to Hornbill. Where would be the best place to learn how to apply this?

 

[Priority 1 Notifications]

I would like to setup an e-mail alert they would be sent to a group of managers should a Priority 1 ticket be raised

Is this possible and what sections of the application would I find this?

Many Thanks

Mark

[Admin console link removed?]

Perfect, thanks Steve

[Admin console link removed?]

It seems that I have now lost the ability to create reports

 

[Admin console link removed?]

I have found the link but now when clicking on Measures I dont see anything

 

[Admin console link removed?]

When clicking on that button I seem to only be able to get My Preferences