[Archived User]

Thanks, I can see them in there. How do I delete them from the system so that I can create a new account with that email address?

Thanks

[Archived User]

Hi, 

I need to create a new user with the same email address as a user that left 3 years ago. How do I do this please? I get an email saying the old user is archived, but no option to delete the leaver's account?

[Login Issue]

Hi, 

 

Our organisation is unable to log into Hornbill at the moment. We have been kicked out of the system twice and cannot log back in.

The error message reads, 'Disconnection Problem- You have been disconnected from the server, would you like to re-authenticate your session? Note by clicking yes you will lose any unsaved changes'. 

Then when trying to log into Hornbill, it states 'Unable to perform login, No bindings found for selected Identity provider. Please refresh and try again, if this problem persists please contact your administrator'

Please can you advise of the next steps to resolve this?

Thanks

[Assigning Incident/ Request to Another Team]

Hi Steven, 

Thanks, that has worked

[Assigning Incident/ Request to Another Team]

Hi all,

Is it possible to automatically set it to 'Team' view rather than 'Customer' view when assigning a ticket to another team/colleague is . We don't want customers to see the technical reasoning we put on tickets for assigning it to another team. 

Thanks