[Dates in progressive capture - any way to hide dates which have past?]

Thank you Mary - that is exactly what I need

[Dates in progressive capture - any way to hide dates which have past?]

Hello, 

I've added a date field to PC but can't it allows the user to pick dates which are in the past. Is there a way to prevent this? Also, at some stage in the future we may want to stop users picking dates which are unrealistic, so starting the calendar option 3 days ahead.

Thank you

 

[Suspend waiting for outcome of human task]

Thanks James, that makes sense. I'll have another go.

[Test Tickets]

Morning, 

This is going to be a morning of questions I'm afraid, but I've split them into topics.

To test my BP I have created a new catalogue item, and new BP and PC to go with it. To check the BP works, I have to create a ticket. This goes into our normal queue. Is there a way to set up a test area, so the tickets do not enter our queue? I am cancelling the tickets but because I am new to Hornbill I am having the test the BP as I go to, so quite a few extra tickets. 

Thanks

[Suspend waiting for outcome of human task]

I have a number BPM with a number of human Tasks which should run in parallel. I want to suspend the end of parallel processing until all the human Tasks have an outcome of either completed or skipped.

I've tried an automation node but I don't have the option to wait for a task outcome. I also tried a decision but can't figure out where to send the 'no match' option if the condition is not met.  

Thanks

 

 

[New starter process - starting from scratch]

Thank you so much Steven  I'll dive into these now.

[New starter process - starting from scratch]

Hello all, as a newbie I am relieved to find such an active forum for an ITSM tool.

We are looking at our new user process – moving from paper to user self-service. The SR needs to have sub-tasks (or something similar), up to around 20 – which will be processed by different teams, with the 'parent' SR updated as a Task is completed.  Some of these Tasks need to run concurrently, some sequentially, and some with will be approval Tasks for non-IT reams/people. I'm assuming Tasks are the best way to handle this, but if not, let me know. 

 Does anyone have a new starter process which automates as much as possible, and is easy to use for managers? What do you suggest? Is anyone willing to share a high level model?  

 

Thanks

Kathy