[Reporting on FAQs]

On 11/22/2019 at 3:01 PM, Stephen.whittle said:

Is there anyway to report against the FAQs on the service portal? We are starting to publish FAQs and if in the event a member of staff ticks the thumb down option when reviewing it we have no way (that I can find) of reporting against this so I can contact the member of staff for feedback for service improvement. 

We have also been looking for this, did anyone ever get back to you?

[Asset import from MS Intune]

On 2/6/2019 at 4:22 PM, Steve G said:

Hi @MikeW,

We don't have a standalone tool to extract mobile assets directly from Intune to import into Hornbill as yet, and the database asset import tool won't do this. There are a couple of ways you could import devices from Intune though:

• You could export the devices from the MDM portal, and use the CSV Asset Import Tool to import the devices into Hornbill;
• If you have an Azure Automation subscription and have people in-house who know Azure and Powershell, you could create a runbook to grab the devices from Intune and push them into Hornbill. There are example runbooks on Technet which show how to perform API calls against a Hornbill instance to get your devs started. Note, these examples require a couple of modules installing into Azure Automation from the Powershell gallery, see the script documentation for more details.

I'm actually running through Intune at the moment to see if there's much scope for integration with Hornbill. Aside from the importing of devices, would there be any other integrations you would like to see? I'm thinking that the ability to remote-wipe devices will be a good place to start, but I'm interested in the opinions of people who actually use it in anger  

Thanks,
Steve

Hi @Steve G, do you know if this tool is available with Hornbill now?

[Display Order of FAQ's]

This is something we have also noticed, it would be useful if this was enabled

[Is there a way to order FAQs]

On 1/3/2020 at 4:23 PM, Ann-MarieHolloway said:

I have recently added a number of FAQs to one of our Service Portfolios and named them Q1, Q2, Q3 etc

However, when I look at them in the Self Service Portal, the ordering is out and it starts with Q4.  I noticed this occurred after I gave one of the FAQs a thumbs up.  Is there a way of setting the order structure?

 

Many Thanks 

This would be really useful

[Re-ordering FAQ's]

I would like to raise a feature request to be able to arrange your FAQ's in a specific order so we could put the most frequent at the top.

[New Asset Feature Request]

I would like to request the feature to allow for the 'usedBy' and 'ownedBy' fields to be presented when selecting an asset from a request (see screenshot).