Daniel Moyle

*BUMP*

Hi James, Thanks for your reply, So yes, we can send emails out from the helpdesk. All other forms of emails work to. Such as sending a client an email from a ticket, when a user replies to a ticket we get notified, when the tickets is logged, and closed we gets emails to. So mail flow is fine. I think its just a settings I'm missing, but heck know where Thanks mate

Hello, I'm trying to figure out why when a ticket is assigned to an analyst, it does not email them. We currently are allowing each analyst to configure their own notification settings, but even when "Assignment (Owner Notification)" is enabled in the users profile, they get nothing. I've checked through all the settings I can find and have looked around online but can't seem to finds the answer I'm after. Does anyone have any suggestions? Thanks Daniel