Hi,
So I must be doing something wrong here, i'm testing trying to build a "Quick Ticket" function below is my business process for this
I want it to take the answers from the progressive capture below. Then resolve the request, then close it automatically.
After this I assign it to a quick ticket service that I had created that only works for service requests. It is visible to only one team which is IT Test and one user which is myself. However when then going to raise requests from the service manager tool i'm getting completely different business processes and it isn't following the progressive capture i had made but a different one.
I would like the progressive capture to only effect myself and the IT Test team as I am learning this tool from scratch and need to be able to create things while not affecting the other people on my team who use the tool.
thanks
Reece