[Hornbill Service Manager instance down]

ours is working now thanks

[Hornbill Service Manager instance down]

We also have same issue. 

[error code when trying to log a new request]

It is working now 

[error code when trying to log a new request]

Hi we are having an issue where we cannot log a new request getting an error.

[Reporting on Customer Feedback]

Hello,

I am very new to Hornbill so apologise if this has already been cover but i wasn't able to locate anything. 

How do I report on Customer Feedback? 

I am wanting a report that shows the star rating and the user comments and can't not locate how to add the star ratings. 

TIA

Julie

 

[Error when putting Incidents on-hold]

this is fixed for us now thank you 

[On Hold error]

Hello, 

We are still getting this message when placing calls on hold. 

thanks

Julie. 

[Error when putting Incidents on-hold]

Hello - we are still experiencing this issue