Owen T
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Posts posted by Owen T
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Hi all - my first Hornbill community post!
I'm interested to know if anyone out there has a mechanism for analysing ticket quality in Hornbill? A long time ago when I used Remedy, there was an option for resolver groups to mark a ticket for review -these could then be analysed for volume, service, category, agent etc. and also used for coaching.
Any help greatly appreciated!
Owen
Is it possible to export live chat data to be manipulated in .csv or excel?
in Live Chat
Posted
Hi - I've set up a couple of reports for live chat in service manager, but wondered if there is a way to export all live chat data so I can play around with it in excel? I can't see an option to do this.