[Slideshow/wallboard visible to basic user?]

Why can't there just be a default login ID that can only show the dashboards and slideshows?

[Feature Request - On Hold Date/Time Picker Enhancement]

+1

Also the date time picker when putting something on hold seems to differ from the one used in a PC. Both should be the same

[Impact & Probability for problem tickets]

+1 on being able to multiply

[Font colour of On-Hold requests]

+1 from us

[View Email option gives Oops! You do not have access to this email.]

22 hours ago, AndyHill said:

@Carl Tovey was hoping it was that simple but have just checked and the emails still exist and can be navigated to via the email section just not when opening from the view email option in the call timeline. 

There's a setting to move the email to a specific folder after raising the request:

 

[Missing filter option]

Hi

Despite being able to show Department on the request list, it is missing from the advanced filter.

 

Kind regards,

Carl

[Reporting - re-use variable]

2 hours ago, Bob Dickinson said:

Hi @Carl Tovey

I'm not entirely sure about the "Group by day" part of your requirement and if that is actually possible. However for the part you are referencing in the screenshot, have you tried checking the "Use Existing Prompt" checkbox for the Dateresolved date? This should use just 1 date/time selector for both the inputs.

Kind Regards

Bob

Missed that, thanks Bob

[Add members to a request - anyway to add a whole team?]

On 10/24/2019 at 8:40 AM, Adrian Simpkins said:

Hi All

I wanted to enquire if there is anyway we can add a team as a member from within a request at all, as at the moment we can only add Members by individual name but there are some scenarios where we want to add a whole team.

Is there perhaps an option to turn on to allow this, or is it something I would set within the BPM? Ideally I want our Analysts to be able to add a whole team to a request as using individual names means that sometimes the person assigned may not look at Hornbill.

Alternatively if we can not add a whole team as a Member to a request, would it be a case of turning on a notification so that the added Member gets an email alert when added as a Member to try and make them aware as they are not always going to be signed into Service Manager

Many thanks

+1

[View Email option gives Oops! You do not have access to this email.]

The only time I see this is if another user (or process) has deleted the email. The browser doesn't always seem to refresh the email list properly....

[Reporting - re-use variable]

Hi

I'm trying to use a range of dates collected from one condition (date logged) in a second condition (date resolved).

I've given the variable a reference, but I can't use it in the other contion

 

The end result is that I'm trying to write a report that is: grouped by day, cases opened, and cases resolved, within a range of dates. Shown on a bar chart. (Case turnover)

 

Is this possible please?

 

 

[Known Issue - Employee Portal]

Hi

We have raised a "known issue" request. When someone raises a new ticket in the employee portal with the keyworrds from the issue, the notification is shown, but no cases.

 

Please help

 

 

[Versioning of progressive capture]

+1