[Changing SLA Target Resolution Hours]

Got it!  Many Thanks.

[Changing SLA Target Resolution Hours]

Thanks Adrian, I did go to that section, but it doesn't let me change the Target?

[Changing SLA Target Resolution Hours]

I need to adjust the target hours for resolution on our SLA for specific priorities. I cant see the option to do this?  

Or do I need to create a new SLA, and link existing services to it?  If I did this would it only apply to new tickets raised?

[Order of services within service portal]

Thanks, but for this service, I have one Catalog item for Incident, one for request, and one for Change, so drag and drop isnt an option.  I want to change the sequence at this level, so I have Change Request last.

[Order of services within service portal]

Hi,

We have a service for one of our core employee applications, within the service we have options for Incidents, Requests, and Change Requests. Is it possible to set the order of these? , as currently Change Requests is showing at the top and would rather this was below incidents and requests. Thanks.

[VIP users]

Recent implementation of Hornbill. 

Is there a neat way of tagging certain users as VIPs with associated commentary so its visible in the ticket and analysts are aware?

Thanks, Scott.