[Support portal not working on IE]

@Steven Boardman@NadeemMazhar

Hi sorry for the late reply,

I've confirmed with the user the version is IE11.

[Support portal not working on IE]

Hi @NadeemMazhar

Thanks for the fast reply.

I'm not sure about the exact version, but its definitely older than version 11! It seemed to work a couple of weeks ago for the user though which seems odd?

 

[Support portal not working on IE]

One of our users is unable to select their tickets through internet explorer.

When they log in and go to my requests and select a ticket, the ticket is highlighted orange but does not open. They can access the support portal through Chrome. It is specific to one user, they have tried on a different computer using internet explorer - and the problem still occurs.

I have tried clearing cookies, cache, allowing pop-ups on internet explorer and this is still now working.

Any advice?