[Change Request]

@James Ainsworth

Hello James

Many thanks for your reply we spent too much time trying to fix this simple problem!

[Change Request]

Hello All

First time posting here so apologies in advanced for any errors.

Were currently using a Draft Change Management flow, created by Hornbill themselves a few years back, weve set up the progressive capture and business process' correctly (we believe so).

Raising a new Change call works fine but when the 'Approval Required task' is generated and the option 'Yes' is chosen it breaks and were presented with the attached error message.

Something to note is that if 'No' is selected the process works 100% correctly all the way to finish (Change call being resolved/closed).

Happy to supply further screenshots of our flows etc.

Many thanks

Jackson