LucyF
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Posts posted by LucyF
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As Derek says it does not appear to be affecting all users but a number of different users each week are being directed the Corby Federation page and prompted to input their domain/id credentials rather than being taking through the single sign on.
I also note that we are having to manually add new users and Hornbill is no longer picking up user ID changes from AD. I have tried to enable 'auto provisioning' but get the attached error message
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Does Hornbill offer any software that can detect assets without having to manually upload them?
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Whilst our analysts are able to raise new service, change and known error tickets, we cannot raise new incidents from the service desk manager.
The following error message appears: "Progressive capture 'CBC Incident Process' load error! No capture id found for CBC Incident Process"
As I wasn't in post when Hornbill was configured, I am unsure how to set this up - any advice would be much appreciated!
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