Is there the option coming to have multiple teams use the livechat at the same time, and have the ability for the customer to pre-choose which team they require?
For context - we have a multi department build in Service Manager, and therefore have completely separate workstreams our customers may need to speak to our teams about.
Planned Features
in Live Chat
Posted
Is there the option coming to have multiple teams use the livechat at the same time, and have the ability for the customer to pre-choose which team they require?
For context - we have a multi department build in Service Manager, and therefore have completely separate workstreams our customers may need to speak to our teams about.
Thanks