[Usability of NEW analyst portal design]

1 hour ago, yelyah.nodrog said:

I second this,  Ours have also gone gray and shrunk, and the explanations/supporting info below the question are bigger and clearer than the question itself?

Another problem is that the boxes don't expand with the amount of information typed, so analysts cant see what they have typed if they have typed more than the spacing allows. They have already started moaning about this.

I am finding this quite messy, its not easy to view, especially if you have explanations underneath the questions, you cant easily tell where the next question starts?

 

Hayley.

 

We have the same issue also, the text boxes are not showing all the information as you type when raising a request/incident.  Once the job is raised all the information is shown in the text box on the screen.  If you need to edit the description the smaller text box is back with the limited view of the information, it is making the whole process very slow especially as we have a lot of room set ups that would not be easy to read if the information was not spread out. 

[Lock profile settings]

I would be interested in this answer too as it was me who originally raised it within the company.  I should have posted it on here directly.

 

[CRITICAL - Issue after automated upgrade to build 2892]

We used the restart option for the affected jobs and this worked it took it back to assigning to our helpdesk team and we had to assign the jobs back to the appropriate team again.  Luckily we didn't have 100s of jobs to go through.  Not sure for our IT team though as we run this separately.

On a separate note could this issue have affected the requests auto closing process as a number of jobs have been resolved but not followed the call process to auto close after 48 hours?