[Request/Closure Categories not saved?]

Thanks, we did try a refresh earlier but it wasn't showing

 

It is now though... weired

[Request/Closure Categories not saved?]

Once you've created the new closure category do you need to apply it? We can't see it in the list

[Reports no longer work]

Yes, as per above when I preview my report I can see the date logged for each record, but when I export it to CSV the date field in blank

Also If anyone could let me know how to increase the max number of records in  my report too that'd be great

[Reports no longer work]

I wish I'd seen this earlier, Ive been deleting my reports thinking that I'd created an error withing them

[How do I increase the number of rows / results in a report]

Hi

 

Could anyone remind me how to increase the number of results in my reports? It's currently stopping at 1000

 

Thank you

[Views - not producing expected results]

Thank you Ralf Peters that has worked

I can see the missing incidents now

 

[Views - not producing expected results]

We generally struggle to find customers incidents if they don't have the call number.  It has been suggested that we use the view function and the add a view for     

all calls for *username*  where the customer name is the name you need to find 

I have instances where this doesn't work either and we can't locate the users calls. 

Whilst no calls are displayed for the customer we can find the incident, if they have the number 

Does anyone have a solution? clearly the the search / view facility doesn't work for us. It's quite frustrating