[Time line view]

James, the query comes from our historic use of Supportworks. Our analysts used a view that showed the last update to an incident to quickly highlight if a ticket had been updated by a customer or the service desk. Presently within Service Manager they need to select each incident and read through the timeline before highlighting if an update has been applied.

[Time line view]

I was just wondering if there was a was to show the last time line entry within the request list view?