Jump to content

Andy Cook

Hornbill Users
  • Posts

  • Joined

  • Last visited

Andy Cook's Achievements


Newbie (1/14)

  • First Post
  • Conversation Starter
  • Week One Done
  • One Month Later
  • One Year In

Recent Badges



  1. James, the query comes from our historic use of Supportworks. Our analysts used a view that showed the last update to an incident to quickly highlight if a ticket had been updated by a customer or the service desk. Presently within Service Manager they need to select each incident and read through the timeline before highlighting if an update has been applied.
  2. I was just wondering if there was a was to show the last time line entry within the request list view?
  • Create New...