bwood

Good Morning I'm having issues logging colleagues into live.hornbill.com. We have SSO set up and this is working fine for the self service portal. However when trying to log into Hornbill Live we get "Error. Unable to validate user credentials." When I configured SSO I downloaded all three metadata files for Admin, Live and Self Service. Any help would be appreciated. Thanks Ben

Hi Thanks again for all your help. Thought id mention that the issue is now resolved. I had to add the URL of the ADFS server into Trusted Sites and set the security level to low. I then had to tweak a couple of the options within custom level.

Morning James Sorry to be the bearer of bad news but we're still getting the 400 error.

Hi James Thank you, the name ID in the admin tool had a set value. I've removed this and I can now log in via chrome. Sorry to keep chucking issues at you but a couple of other issues we have: Please correct me if I'm wrong (which is more than likely) but shouldn't SSO allow the user straight through without being prompted to login. At the moment we're being prompted to login the first time we go to the portal. Also, it only allows you to login if your username is in the format of username@domain e.g. bwood@vospers. Is this correct? Using Internet Explorer v.11 we can't login at all. It prompts you for your credentials (attached screenshot) and after inputting them we get a HTTP 400 Bad Request error (2nd attached screeshot) Again, thank you for all your help so far.

Hi I altered the security.saml.timeSkewCompensation setting to test if this would work. If resolved the original error but I now get the following error:

Thank you both, for your responses. I'm new to this forum and I've got to say the support has been fantastic!

Hi James. Thank you for the quick response.

Hi As a company we're implementing an ADFS/SAML SSO configuration. We don't require auto provisioning as we used the LDAP import tool to import our users. I followed the SSO instructions provided by Bob Dickinson during our 30 day switch on process. Everything seemed to go ok and the relevant metadata was imported into Hornbill. However when trying to access the service portal I get prompted to login (on both IE and Chrome), I also get the attached error when entering my login credentials and clicking login. Any help would be much appreciated. Many Thanks Ben Vospers Motor House