[Xmlmc Method Invocation Error]

Thanks Ehan,

I have re-checked all as advised and:

- Affected customer does have an existing and working email address

- Then Mailbox does exist, and works with other BPs currently being used.

- Then Email template also does exist, and works with other BPs currently being used, but when manually typing it in, I accidentally left a space in the template name, which I corrected, and resolved this issue.

Thanks,

Tony

[Document Permission and administration]

Hi Trevor,

When you click on edit, it only gives you two options ( View or Publish). But no matter what level of admin you have, when you create a document in the library, as the author, it allows only you to delete the document (And no one else). So if you upload a document, and leave my organisation, we will be unable to delete the documents you uploaded. And this does not work for us.

 

 

[Xmlmc Method Invocation Error]

Can you please advise how I can stop this error from being triggered again? I believe I have currently sourced out why this message was triggered, but need to know how to stop it fro recurring.

 

Tony

[Reporting definition filter error]

Hi Steve,

 

No I don't see these.. my only options are (Requests, Owner, RaisedBy, Owner), etc, whih is why I 'm unable to see these fields or run the string..

 

Reporting error.docx

[Document Permission and administration]

I have created a few libraries and published some documents within these different libraries, but the problem is that no one else is allowed to make changes to, or remove the documents I or any other user has published.

Can you please advise how we can assign the rights \ and what rights we can assign to help , so when published documents are outdated, anyone can add\update the documents concerned.

 

Tony

[Reporting definition filter error]

Hi Steve,

I have tried to do this with the strings in your response, but have not been lucky. When I try run it, I get a "Report definition specified is not correct". I also couldn't get the report to run without the error.

Can you please advise how you get the "h_completed_on " values added to the string?

 

Thanks,

Tony

 

[Reporting definition filter error]

When I add the following filter to give me a date range to a report, I get an error "Report definition specified not correct" .Without the string/filter, the report runs OK, but I need to specify a date range, and would like some help or pointers please.

 

Thanks

Tony

 

 

[Schedule Calls to log automatically?]

Hiya, We have the same issue here too, and was told this feature will be available soon (90 days from last month). We currently us the Activities as reminders ( But this is really not doing the job), but will hold on untill we get a go ahead that this is working.

Hope this helps...

[Change Request Calendar]

Thanks James, but what would actually be useful for us, is a situation where we can automate this process (adding changes to calendar) when logging the change request, because once we can add updating the calendar to our Change "Business Process", our task will almost be done.

Is this achievable?

 

Tony

[Change Request Calendar]

Hi,

Can anyone please advise how to tackle the queries below:

How do I clear contents of the change calendar we currently use & where ?

How do I create a new team calendar my team require something similar to the change calendar?

 

Is it possible to change colour of calendar when CR is completed? This is so they are easily picked up on the system.

 

Thanks,

 

Tony

[Amending Organisational Data within Service Manager]

Hi Victor, I have sorted this issue by deleting the Team and associated users, and recreated the team\users, with the correct level of permission, and this has worked.

Please let the Dev team know, as this might just be a bug in the system..

[Ticket Assigment hyperlink not working]

Thanks Alex & Victor...All sorted.

[Ticket Assigment hyperlink not working]

The assignment link for assigned tickets is not working, from received emails, and upon investigating, realised the essential link that points it to our portal is missing, and not sure where to amend this. Can anyone please help?

Please see the attachment :

Link 1 : Link received by email

Link 2 : With the string that points it to our portal......

( Where do I make the change to affect all emails sent with links to their associated tickets ?)

Thanks

Tony

[Amending Organisational Data within Service Manager]

Hi ,

Can you please advise how I can amend the data within the Organisational Data of Service Manager ( Home > System > Organisational Data> Organisation ). I have tried to set one of the fields to "Allow Task Assignment" but have been unable to save the amended data.

Can you please advise, as I have logged in with my account and also the Admin account, and though it allows m select it, but I'm unable to apply the change.

Tony

[Xmlmc Method Invocation Error]

Hi Trevor,

Please see attached as requested....

[Xmlmc Method Invocation Error]

I have just made updated the Incident service , but since then, and when I log a ticket (this works OK), until when I try assigning it to an individual or team, then I get the error " Xmlmc method invocation failed for BPM invocation node ". Can you please help as tis is not allowing us assign/reassign logged tickets...Please see attached screen shot and advise..

Thanks

Tony

[Action Icon Missing]

Sorry, worked it out now....Please ignore....Sorted this from the Request Configuration Tab of the Service for the Incident, and selected the action Icons required...

( Needed my coffee ) Thanks.

[Action Icon Missing]

Our Action icons within service manager is missing when logging Incidents, but works OK with Change Requests, and wondering if anyone can help.

I have looked at our associated service relating to incidents, and looks OK.

[Document Manager]

Hi Daniel,

When I assign this roles to user profiles including mine, I get the following error "No rights on application.com.hornbill.docmanager" can you please help?

Thanks,

Tony

[Document Manager]

How can I enable and use Document Manager , if it is currently available to use?

Tony

[Cleaner Utility error]

Hi Trevor,

Made the change as advised, including my user name an password, but this still returned an error. I thought it could be my username and password, so I tried the "Admin" username and password an tis still returned

an error, and not sure what I was doing wrong." could not log into your Hornbill Instance"

I also tried with being logged onto SM, and also when logged off, and this returned an error as well.

Please see attached...

Regards,

Tony

[Cleaner Utility error]

Hi Trevor,

Please see the attached as requested.

Tony

conf error.doc

[Cleaner Utility error]

Hi Steve,

I ran the utility ok with all the amendments t the script, but then I get the error "could not login to your hornbill instance". I looked at the (conf.json ) script again, and had the correct username an password in there (mine)

Can you please advise?

Tony

conf error.doc

[Automatically add Change Requests to Change Calendar]

Thanks..

[Automatically add Change Requests to Change Calendar]

Can anyone please advise how I can set our change process to automatically add newly raised Change Requests directly to the Change calendar? I have tried a few ways, by adding this to this to the Progressive capture & Business process, but nothing I do has worked, until we manually add the request to the calendar.

Tony