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Posts posted by Gareth064
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Hi,
Sorry if this is in the wrong section, I couldn't think of the best place to put it.
In our organisation, the IT Support team is heavily involved in both BAU support like Incidents, Requests and Change etc... and also in business led project work.
If we owned both Service Manager and Project manager, do you offer the ability to see Resource Capacity based on work an analyst has assigned in both applications?
Resource Capacity Report \ View
in Service Manager
Posted
Thanks for the response @James Ainsworth
So, if there isn't an out of the box 'view' is there a way to build a report that could read from both applications? Or are reports bound to the context of a single application?
Getting an accurate view of our team capacity is one of the hardest requirements that we are trying to solve at the moment. Having Supportworks for Inc and Req, then Project teams using spreadsheets, and/or Azure DevOps for other things. It just impossible, even for a member of staff themselves to know exactly what work they have with them themselves managing another 'list' There needs to be one tool to rule them all