[Assining requests to newly created Teams]

Ah, got it, and yep, they weren't assigned here! Have updated and all working now. Thanks for your help!

Dom

[Assining requests to newly created Teams]

Thanks Paul, how do I check that? I've enabled Allow Task Assignment for each team. Is that all that's required?

Dom

[Assining requests to newly created Teams]

Hi,

I've created 2 new Teams within our support organisation in order to assign requests to these teams. I copied the details from existing Teams to ensure they were setup correctly, however, when I go to assign a new request with Service Manager these Teams aren't available. Can anyone provide some guidance on setting these up correctly so requests can be assigned to these Teams?

Many thanks,

Dom