[Ho Do I Add Cards to Breach Board]

I have nodes to start/pause/stop timers for initial response and resolution sla's throughout all my BPM's but still nothing appears on my board

[Ho Do I Add Cards to Breach Board]

Great thanks, that's good to know about the Working Time Calendar, basically I have set up two lanes on my board 'breached today' and 'breached' I have also put in some escalation events (see below), I have exaggerated the timings in an attempt to get something to appear but my board remains empty. Does the business process need nodes to update the breach board with cards?

 

[Ho Do I Add Cards to Breach Board]

Hi all, I have setup up a breach board also added some escalation criteria to one of my SLA's however no cards are appearing in my 'Breaching Today' lane. Do I have to add something to the BPM?

[Adding Department Field to a Report]

Thanks can see it now 

 

[Adding Department Field to a Report]

Hi can someone tell me how to add 'department' when creating a report? Department is available in Platform Configuration> Organistaional Structure, however there is no department field available when creating a report in Service Manager??