Auto - Reopen Tickets if customer reply back in Service Manager Posted January 6, 2022 Can someone please how to change the Hornbill system to auto re-open a ticket if a email is received to it after it has been resolved.
Auto - Reopen Tickets if customer reply back
in Service Manager
Posted
Can someone please how to change the Hornbill system to auto re-open a ticket if a email is received to it after it has been resolved.