Morgs
-
Posts
2 -
Joined
-
Last visited
Content Type
Profiles
Forums
Enhancement Requests
Posts posted by Morgs
-
-
Hi,
Is it possible to send email notifications to anybody tagged (@Alex Morg for example) in ticket updates/replies?
For example, one ticket may have two work tasks for two separate teams.
The first part of the work is completed by 'Release Engineering' team, the second part of the work is assigned to 'System Admins'.
The problem we have is if the Sysadmin team wanted to raise a question back to Release Engineering team, they would not be notified as they are no longer part of that ticket. Therefore, is it possible to send an email notification to the user once he/she has been tagged?
Thanks,
Alex
Email notification to anybody tagged (@) in case replies/updates
in Service Manager
Posted
Yes, but any way they can receive an email instead? The analysts won't be monitoring this all the time.
Thanks,
Alex