[HB not processing new Incidents correctly - unable to log new incidents]

Hi Mary,

It wasn't working earlier but I've just tried it and can confirm that this is now working as it should.

[HB not processing new Incidents correctly - unable to log new incidents]

Morning James,

It looks like it was disabled in progressive capture as you explained, I have enabled it but there doesn't seem to have been any change yet - how long should it take for the process to reactivate?

 

Thanks,

James

[HB not processing new Incidents correctly - unable to log new incidents]

We appear to be getting an issue when creating incidents this morning, when we try to create a new incident via the 'Raise New' drop down it creates a blank ticket with no info instead of following our new incident workflow. As a workaround we can click raise new (without clicking the drop down) but we are still unable to categorise tickets this way. Is anyone else experiencing this? Screenshot attached.

 

Thanls,

James