I have noticed Hornbill has stopped attaching files, attachment types can vary to be either pdf's or docx files either are not automatically attaching to the new call when it's created . when I raise a link request all the details are copied over except for the attachments, it used to copy everything along with the attachments too.
Attachments not attaching to new calls and Linked calls
in Service Manager
Posted
I have noticed Hornbill has stopped attaching files, attachment types can vary to be either pdf's or docx files either are not automatically attaching to the new call when it's created . when I raise a link request all the details are copied over except for the attachments, it used to copy everything along with the attachments too.