[Emails are no longer received in Hornbill]

hello Support,

 

it appears that our email application has stopped functioning and we are no longer receiving email through to Hornbill. the email is going through to the account as it is visible through our email client. some assistance in this area would be greatly appreciated.

[Hornbill Training]

hello everyone,

 

as the former administrator of our site has now left the company, it has been left to me to pick up the pieces with regards to Hornbill... therefore for my first post.... can anyone please point me in the right direction of some documentation outlining how I go about creating a new service within Service manager and updating the service categories to reflect this? I fear that we are going to need more services over time and therefore getting used to the way Hornbill works would be needed quite soon.

 

thanks