[History of call included in replies]

Hi

If a user logs a call and supplies info/details/screenshots etc none of that preceding detail appears in the ticket response from Hornbill, so the user can’t look back at it.  Is this a limitation of Hornbill, or is it possible to adjust settings etc?

I have switched the setting on below but it still doesnt show the history of the call when replying to the user.  

Is there any other options that I have missed to have this feature enabled?

Thanks

Joe

[Report Failed]

I am trying to run a report on Hornbill but I am seeing the following error.  Can anyone help?

 

[Bulk close tickets]

It would appear it will only allow me to 'close' 2 tickets at a time.  Is there no way of closing more?  All tickets in a resolved status are fine to be set to 'closed' on our system. 

[Bulk close tickets]

Can anyone tell me how I can bulk close around 19k tickets that are currently sitting at resolved status?