Ticket Assigned email in Service Manager Posted October 2, 2019 We have 4 different teams that use their own email addresses. However when a ticket is assigned to another member it uses the servicedesk email address. If a user is not part of that email group they don’t have the ability to send these emails. Is there a way to make the ticket notification emails dynamic ?
Ticket Assigned email
in Service Manager
Posted
We have 4 different teams that use their own email addresses.
However when a ticket is assigned to another member it uses the servicedesk email address.
If a user is not part of that email group they don’t have the ability to send these emails.
Is there a way to make the ticket notification emails dynamic ?