[Filtering of Request Search Results]

is there any solution to this?

[Request Searching]

I also find the search functionally rather limited, I have started another thread on this about a month ago but there are no valid suggestions so far

[Filtering of Request Search Results]

bump

[Filtering of Request Search Results]

So you are saying that something as simple as searching for all tickets logged for 1 customer requires a custom view combined with quick filter option?

 

Why should this not be done with just 2 clicks?

Click to search

Click on the condition to filter the results

 

 

[Filtering of Request Search Results]

This filter only shows requests that are active, ie new/open/on-hold/resolved. It does not show requests that are closed which is the main purpose of the search.

[Filtering of Request Search Results]

The same goes for searching for emails, there needs to be an option to be able to filter search results, by sender/recipient/date/subject.

There should also be an option to see the chain or email/responses linked together

[Filtering of Request Search Results]

Hello, anyone there?

[Filtering of Request Search Results]

Hello,

 

When searching for requests the results are displayed in ascending order or SRXXX or INXXX number.

It would be very useful to be able to manipulate the search results and arrange/group them by:

Status, Customer, Owner, Team or Service

 

I have read other posts regarding creating custom views when searching for requests, however this simple task should be more efficient, and easier to access. Creating a custom view each time to perform a search is rather fiddly.

 

Thanks

Gary