[Trying to get automated email to assignment owner notifications when a user updates via the Portal]

Thanks I've submitted a support request

[Trying to get automated email to assignment owner notifications when a user updates via the Portal]

Hi I've also changed the Outbound Mail Route and this is configured to use 'Direct Outbound (recommended' for the live.hornbill.com aswell, but no luck. Still no emails

[Requests Won't Expire]

Thanks All

[Trying to get automated email to assignment owner notifications when a user updates via the Portal]

Hi Steven

 

Checked our Outbound Mail Route and this is configured to use 'Direct Outbound (recommended)' This is set on our own Ourbound Mail Route 'countydurhamhousinggroup.co.uk' as this is the one we use. But I did note this was not set on the live.hornbill.com outbound mail route. Or does it need to be set here aswell ( for live.hornbill.com)

 

[Trying to get automated email to assignment owner notifications when a user updates via the Portal]

Trying to get the system to email the assignment owner when a user updates via the portal.

Set the guest.app.requests.notification.notificationType.portalUpdate to Email Only

and set

guest.app.requests.notification.notificationType.assignment to email Only.

 

Am expecting that when the user updates via the portal it will email a notification to the assignment owner.

But no email?

[Requests Won't Expire]

Thanks

[Emaiing Assigment Owner When Portal Ipdate]

Trying to get the system to email the assignment owner when a user updates via the portal.

Set the guest.app.requests.notification.notificationType.portalUpdate to Email Only

and set

guest.app.requests.notification.notificationType.assignment to email Only.

 

Am expecting that when the user updates via the portal it will email a notification to the assignment owner.

But no email?

 

[Requests Won't Expire]

Due to go live in a week.

Within Business Processes I have set up a process to change the status of the call to Closed when the request expires. This won't automatically close the call when the call expires. It also give me an error when I try and manually close the call.

Funny thing is I have the exact same process for an Incident and this works fine?

My Download of business process is attached.

cdhgrequest.bpm (2).txt