[New Improved Email View]

4 hours ago, Gerry said:

Hi Gerry

Thanks for the reply

Time stamps on the email being the time it arrived the old view shows the delivery time like Outlook, the new view says things like seconds ago, 20 mins ago, when searching by delivery time is hard to use as delivery time stamps of 20 mins ago arent useful.

We've definitely had 3 instances of the whole mailbox being wiped out in the last two days without any double prompt of deletion so something could be wrong.  Raise a ticket from email should be able to pull the mail content into a description field in the ticket, raise ticket only pulling the sender isn't saving any time in the process and you have to have two sessions running to pull further information from the mail to paste into the ticket.

Hope that helps.

Greg

4 hours ago, Gerry said:

Hi Greg,

Thanks for your comments/feedback, can I ask you to expand on a couple of things please. 

Time stamps are meaningless - Can you be more specific here, "The stamps" do you mean timestamps? In what way could they be more meaningful?

Raise ticket from email only brings over the customer name and nothing else.  - To the best of my knowledge this behaviour is a function within Service Manager and should not  be influenced by which mail view you are currently using. Is there any possibility of a screenshot or further explanation?

Delete all email button in both views is dangerous and has wiped out the mailbox 3 times already, - I think I can see what you are saying here.  In our defence, when you press the Delete All button it does prompt you with the message "This action will completely delete all the messages in the current folder. Are you sure?" telling you what its about to do but I think we can definitely improve on this and not just do a permanent delete by default. 

If you are going for an Outlook look then the functionality needs to work in the same way, at the moment the new version just looks pretty but isnt good to use. - yes I agree, we see Hornbill as a living breathing thing and always appreciate feedback and suggestions. 

Thanks,

Gerry

 

 

 

[New Improved Email View]

am finding the new email view completely unusable just now have to use the old version.  Time stamps are meaningless, raise ticket from email only brings over the customer name and nothing else. 

Delete all email button in both views is dangerous and has wiped out the mailbox 3 times already, the fall back being I still have exchange mailbox open, this needs to include an are you sure options before it goes ahead and wipes it out completely.

If you are going for an Outlook look then the functionality needs to work in the same way, at the moment the new version just looks pretty but isnt good to use.